Terms and Conditions
1.1 Our Website is provided to you by Restore Distribution Sdn Bhd, a company registered in Malaysia under registration number 202101025603. Throughout the site, the terms “we,” “us,” and “our” refer to the Company. Our registered office is at 5-3A & 5-6, Menara Mudajaya. No. 12A, Jalan PJU 7/3, Mutiara Damansara, 47810, Petaling Jaya, Selangor, Malaysia.
1.2 We may change these terms at any time without notice by updating the terms shown on our Website. It is your responsibility to review our Website terms each time you enter our Website to ensure you are aware of our latest terms and conditions. Your use of our Website after a change has been made signifies your acceptance of the revised terms.
Using our website
2.1 You, as the user of our Website (hereby referred to on this site as “you,” “your,” and “yourself”), can use our Website for your own personal non-commercial use.
2.2 You are not permitted to use, or cause others to use, any automated system or software to extract content or data from our Website except in cases where you or any applicable third party has entered into a written agreement with us that expressly permits such activity.
Risk and liability
3.1 We are only liable to you in connection with your use of our Website for losses which you suffer as a direct result of our breach of these terms. We shall not be liable for any indirect, special, incidental or consequential damage or loss or for any business losses that you may incur, including but not limited to lost data, lost profits or business interruption.
3.2 You acknowledge that we cannot guarantee that our Website will:
- a) stay the same as we might change or remove it or make access to it subject to registration or charges;
- b) be compatible with all or any hardware or software which you may use;
- c) be available all the time or at any specific time;
- d) be accurate and up to date; or
- e) be error-free or free of viruses, electronic bugs, Trojan horses or other harmful components and you must take your own precautions accordingly.
3.3 You also acknowledge that
- a) we cannot guarantee the speed or security of our Website; and
- b) we will not be responsible for any damage or loss you may suffer directly or indirectly as a result of any virus attack that can be traced to our Website to the fullest extent permissible by law.
- c) All successful orders and transactions are non – refundable.
4.1 When you visit our Website, or send us e-mails, you are communicating with us electronically. In doing so, you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on our Website.
4.2 You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.
5.1 All text, images, graphics, animation, videos, music, sounds and other materials on our Website (“Materials”) are subject to the copyrights and other intellectual property rights of Restore Distribution Sdn. Bhd., its affiliated companies and its licensors. Restore Distribution Sdn Bhd owns the copyrights in the selection, coordination and arrangement of the Materials. Any of the Materials may be neither copied for commercial use or distribution nor modified or reposted to other sites.
6.1 We reserve all Rights in and to the restoremalaysia.com domain name and all related domains and sub-domains, the name “Restore”, our logo and our service marks, brand names, trading names and/or trademarks appearing on our Website. Other trademarks, products and company names mentioned on our Website may be the trademarks of their respective owners or licensors and the Rights in such marks are reserved to their respective owners or licensors.
6.2 Nothing in these terms should be construed as granting any licence or right to use any such trademark or domain name.
7.1 The privacy of your personal data is important to us. We will never sell, share or expose your data to other organizations or people.
8.1 You agree to indemnify, defend, hold harmless Restore Distribution Sdn. Bhd. its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including but not limited to, legal fees) arising from your use of our Website or your breach of these Terms and Conditions.
Thank you for visiting and shopping at www.RestoreMalaysia.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
Delivery duration is 2 to 3 days from our delivery days which is Mondays and Wednesdays.
All orders are processed within 2-3 business days.Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipping to East Malaysia (Sabah and Sarawak) will be charged at a rate of 15% of the total amount of purchase.
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email or Whatsapp message once your order has been shipped containing your tracking number(s). The tracking number will be active within 24 hours after we send it.
If products are damaged or lost during shipping, it is the customer’s responsibility to contact us by whatsapp or email and customer will be instructed how to file a claim. www.restoremalaysia.com will make all best efforts to resolve all claims on a case by case basis. Final decisions regarding replacement of product is the sole responsibility of www.restoremalaysia.com.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside Malaysia.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.